Our 24/7 Support Packages are available for Shibboleth IdPs, Single Sign On and Multi Factor Authentication
Let us help you support your students, academic staff and IT support team with Overt’s 24/7 Shibboleth Support. All of our support contracts are maintained by a dedicated and expericenced team of technical engineers.
Benefits of 24/7 Shibboleth Support
As an international company, our team of engineers have been providing honest and expert advice since 2010 all over the world.
Schedule out of hours work
You can now proactively maintain your systems by exchanging some of your 24/7 calls for schedued out of hours updates with a technical engineer.
We're an extention of you
We consider ourselves an extension of your team and work alongside your engineers to help save them time by sorting issues out together.
Peace of mind
While your IT technicians get some valuable R&R, our experienced team of engineers are working hard to maintain your authentication management system.
Geoff Kendall Smith | Director Of Digital Innovation | Royal Agricultural University
Overt has a ‘get-it-done’ attitude so that, when we raise a ticket, it gets triaged then delivered – efficient and effective. All as part of the service.
We have not had any unexpected costs so managing the contract within the budget has been very easy.
Personalised Plans To Suit Your Institution
Our support has been designed with you in mind. We know that one solution does not suit everyone, which is why we have designed a selection of Shibboleth 247 support packages to fit your organisation's needs. 247 support includes additional features from our regular support contracts; you will recieve a guaranteed high priority response rate, specified number of out of hours calls and out of hours updates. We maintain your Shibboleth IdP so you and your technical team can rest easy.
Out of Hours: 12 calls per year 12hr response time
Out of Hours: 32 calls per year 8hr response time
Out of Hours: 48 calls per year 4hr response time
Out of Hours: 64 calls per year 1hr response time