Terms And Conditions


1. Introduction

These Terms and Conditions apply to all goods and services supplied to you by Overt Software Solutions Ltd (‘us’, ‘we’, ‘our’ etc.) to the exclusion of any other terms and conditions accepted or purported to be accepted by you. They may be supplemented by our Service Level Agreement (SLA) and Data Processing Agreement (DPA); in which case the provisions of the SLA and DPA will take precedence if they conflict with these Terms and Conditions. Any changes to these Terms and Conditions must be agreed in writing by us.

2. What we will do

We will supply you with the goods and/or services described per order subject to these Terms and Conditions with reasonable skill and care. The goods and/or services will insofar as is reasonably practicable be supplied in accordance with any agreed specification. However, we may at any time without notifying you make any changes to the goods and/or services necessary to comply with applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the goods and/or services. Time will not be of the essence in respect of the supply of goods or services by us to you notwithstanding any provision to the contrary. 

Overt Software Solutions Ltd shall have the right upon prior written notice to relocate the customers product/service/data. In the event of an emergency, Overt may relocate the customer product/service/data within such time as may be reasonable and without prior written notice as the circumstances reasonably warrant. 

Overt Software Solutions Ltd shall invoice the customer fourteen days before their service renewal date unless specified in an alternative agreement. 

Overt Software Solutions Ltd reserves the right to suspend and/or disconnect any services for a customer with invoices that have not been paid by their due date. 

3. What you must do

You must co-operate with us so that we can supply the goods and/or services to you. This means you must provide us with the computer hardware, software and equipment and any documents, materials, information, or data we require, at your expense, and in sufficient time to enable us to supply the goods and/or services on the agreed date(s) and time(s). You are responsible for the accuracy of all information etc. you provide to us. Any instructions you give us must be clear and unambiguous. 

The customer must ensure they provide Overt Software Solutions Limited with a valid name, address, telephone, and email contact address. The customer must inform Overt Software Solutions Ltd of any change in their contact details within three days of any changes. 

4. About our charges

Our charges for the supply of the goods and/or services are set out per order. They are in GBP pounds sterling. Please note that VAT at the applicable rate will be be added to our charges. If we have agreed to supply services at our standard day rate, this constitutes 71⁄2 hours’ labour, including travelling to and from your premises but excluding statutory breaks. If we supply more than 71⁄2 hours’ labour in a day, we may charge you for any extra time at the rate of £106.00 per hour, in 1⁄4 hour units rounded up to the nearest 1⁄4 hour. In addition to our charges you must pay all our out of pocket expenses, including travel (at the rate of 45p per mile if we travel by car), accommodation and subsistence costs.

5. When our charges may change

If you request additional goods and/or services or a variation to the goods and/or services described on the website, we may revise our charges. We may also increase our charges if we feel the supply of goods and/or services has been complicated or taken longer than expected as a result of your instructions (or lack of instructions), the inaccuracy of information or data provided by you, or any other cause attributable to you. We will notify you if we believe our charges are likely to exceed those set out on the website.

6. When our charges must be paid

We will raise our invoice on delivery of the goods or completion of the services, unless it is agreed we will invoice you at any earlier date. You must make payment in full within 30 days of the date of our invoice. We accept payment in by cheque, by credit or debit card and by bank transfer. 

The customer hereby acknowledges and agrees that its obligations to pay all amounts and charges due hereunder, and the rights of Overt Software Solutions Ltd to such payments shall be absolute, unconditional and irrevocable and shall not be affected by any circumstances of any character, including, without limitation, any set-off, abatement, counterclaim, suspension, recoupment, reductions, rescission, defence or other right or claim that customer may have against Overt Software Solutions Ltd. 

Overt Software Solutions Ltd reserves the right to prohibit the customer access to their services supported by us if the customer has overdue invoices. 

7. What happens if you fail to pay when due

If you fail to pay an invoice on the due date, we may charge interest on the amount unpaid at the rate of 8% per annum above the base rate from time to time of HSBC Bank plc. We may also cease to supply goods and/or services to you without further notice. You must pay all fees, costs and expenses we incur in collecting any outstanding charges or other sums from you. See this link for more information.

8. How the contract between us may be brought to an end

Either of us may terminate the contract between us by giving the other party no less than 45 days’ notice of such intention. We may also terminate the contract immediately if we believe you are in breach of these Terms and Conditions. In the event of termination for any reason you must settle any outstanding invoices and pay us such sum as we deem fair in respect of the goods and/or services actually supplied by us to you up to the point of termination. Any termination of the contract between us will be without prejudice to any other rights or remedies we may have, whether under these Terms and Conditions or at law, and however they may arise.

9. About our obligations regarding confidential and personal data

We each agree to keep in confidence all information of whatever nature relating to our respective businesses and affairs. We will not divulge such information to any person or allow it to be divulged, except as permitted (or required) by law, or with the other party’s consent. 

You can read about how we comply with the General Data Protection Regulation (GDPR) in our Security and Data Protection page.

10. About our liability to you

We will not be liable to you for any default or be deemed to be in breach of contract by reason of any delay or failure to supply due to any circumstance beyond our reasonable control. Our entire liability to you in connection with the supply of goods and/or services (whether in respect of the supply itself, damages, breach, indemnity or otherwise) will not in any circumstances exceed the twice the amount of charges paid by you to us for the supply of goods and/or services in the preceding 12 months. Except in respect of death or personal injury caused by our negligence, we will not be liable to you by reason of any representation (unless fraudulent); nor we will be liable to you for any loss of anticipated savings, business revenues or profits (direct or indirect) or any special or consequential loss, loss of goodwill or other economic loss. We make no express warranties and specifically disclaim any implied warranties with respect to our supply of goods and/or services to you.

11. How notices may be sent

Any notice or other communication to be given under these Terms and Conditions must be in writing and may be delivered by email to success@overtsoftware.com or sent by first class pre-paid recorded delivery post to the addressee’s registered office. Notices will be deemed to have been received if delivered by email to success@overtsoftware.com at the time of delivery or if posted 2 working days after posting. 

12. General matters

These Terms and Conditions constitute the entire agreement between us. They supersede any previous agreement or understanding. If any provision of these Terms and Conditions is held invalid, illegal, or unenforceable, such provision shall be severed and the remainder of these Terms and Conditions shall continue in full force and effect. If we delay in exercising our rights under these Terms and Conditions, it will not be deemed to be a waiver of such rights; and no waiver by us of a breach by you of these Terms and Conditions will be considered a waiver of any subsequent breach. We do not intend these Terms and Conditions to create any rights or benefits to any other party not specifically named overleaf. These Terms and Conditions are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute between us. 

Registered in England & Wales Reg Company No: 07354763 VAT Registration No: 116525824 
Registered Office: Unit 2 Hawford Business Centre Hawford Worcestershire WR3 7SG .