24/7 Support Packages

Our 24/7 Support Packages are available for Virtual Learning Environments, Single Sign On and Multi Factor Authentication.
24/7 support person

What Does 24/7 Support Mean To Us?

24/7 support team




Let us help you support your students, academic staff and IT support team with Overt’s 24/7 Support. All of our support contracts are maintained by a dedicated and expericenced UK based team. 

Peace of mind

While your IT technicians get some valuable R&R, we're working hard to maintain your virtual learning environment and resources as they sleep.

 

We're an extention of you

We consider ourselves and extention of your team, and work alongside them to ensure your VLE is secure and your resources protected. 


Protect your resources

We make comprehensive backups of all your resources; removing the hassle and saving your technicians time for the things that really matter, such as educational resources.

Support your students and staff

During the transition period of moving from online to classroom learning,  can you afford to let your VLE and resouces go down? Ensure students can access all your resources 24/7!

Personalised Plans To Suit Your Institution

VLE Basic

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     12 calls per year                 12hr response time

Price

£4,270   

VLE Standard

Business Hours: Unlimted CallsResponse times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     32 calls per year                 8hr response time

Price

£7,270   

VLE Premium 

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     48 calls per year                 4hr response time

Price

£10,670

VLE Enterprise

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                      64 calls per year                 1hr response time

Price

£13,870

Shibboleth Basic

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     12 calls per year                 12hr response time

Price

£2,400

Shibboleth Standard

Business Hours: Unlimted CallsResponse times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     32 calls per year                 8hr response time

Price

£5,400

Shibboleth Premium 

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     48 calls per year                 4hr response time

Price

£8,800

Shibboleth Enterprise

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                      64 calls per year                 1hr response time

Price

£12,000

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