24/7 Support Packages

Our 24/7 Support Packages are available for Virtual Learning Environments, Single Sign On and Multi Factor Authentication

What Does 24/7 Support Mean To Us?

3 technical 247 support engineers providing 247 support


Let us help you support your students, academic staff and IT support team with Overt’s 24/7 Support. All of our support contracts are maintained by a dedicated and expericenced team of technical engineers. 

Peace of mind

While your IT technicians get some valuable R&R, our experienced team of engineers are working hard to maintain your virtual learning system and resources.

 

We're an extention of you

We consider ourselves an extension of your team and work alongside your engineers to help save them time by sorting issues out together. 


Schedule out of hours work 

You can now proactively maintain your systems by exchanging some of your 24/7 calls for schedued out of hours updates with a technical engineer. 

Worldwide Support

As an international company, our team of engineers have been providing honest and expert advice since 2010 all over the world.  

Personalised Plans To Suit Your Institution

VLE Basic

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     12 calls per year                 12hr response time

Price

£4,270   

VLE Standard

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     32 calls per year                 8hr response time

Price

£7,270   

VLE Premium 

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     48 calls per year                 4hr response time

Price

£10,670

VLE Enterprise

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                      64 calls per year                 1hr response time

Price

£13,870

Shibboleth Basic

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     12 calls per year                 12hr response time

Price

£2,400

Shibboleth Standard

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     32 calls per year                 8hr response time

Price

£5,400

Shibboleth Premium 

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                     48 calls per year                 4hr response time

Price

£8,800

Shibboleth Enterprise

Business Hours: Unlimited Calls Response times - 2hr High priority, 4hr Medium priority, 3days Low priority

Out of Hours:                      64 calls per year                 1hr response time

Price

£12,000

They Love Us, We Think You Will Too

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