24/7 LMS Support
Our 24/7 Support Packages are available for Learning Management Systems (LMS), Virtual Learning Environments (VLE) and Continued Professional Development (CPD) Platforms.
Let us help you support your students, academic staff and IT support team with Overt’s 24/7 LMS Support. All of our LMS support contracts are maintained by a dedicated and expericenced team of technical engineers.
scott Everett | IT Business Services & E-Learning Manager | Colchester Institute
Overt Software make it very easy for us to manage our Moodle. The technical support is great and if we ever have an issue they are always very quick to respond. Overt have made the maintenance of our Moodle simple, meaning we can focus on the content and experience it provides to our staff and students. They have provided us with worry free Moodle-ing.
Benefits of 24/7 support
As an international company, our team of engineers have been providing honest and expert advice since 2010 all over the world.
Schedule out of hours work
You can now proactively maintain your systems by exchanging any of your 24/7 emergency calls for an out-of-hours update with one of our technical engineers!
We're an extention of you
We consider ourselves an extension of your team and work alongside your engineers to help save them time by sorting issues out together.
Peace of mind
While your IT technicians get some valuable R&R, our experienced team of engineers are working hard to maintain your virtual learning system and resources.
Geoff Kendall Smith | Director of Digital Innovation | Royal Agricultural University
Overt has a ‘get-it-done’ attitude so that, when we raise a ticket, it gets triaged then delivered – efficient and effective. All as part of the service.
We have not had any unexpected costs so managing the contract within the budget has been very easy.
Personalised Plans To Suit Your Institution
Our support has been designed with you in mind. We know that one solution does not suit everyone, which is why we have designed a selection of LMS 247 support packages to fit your organisation's needs. 247 support includes additional features from our regular support contracts; you will recieve a guaranteed high priority response rate, specified number of out of hours calls and out of hours updates. We maintain your e-learning platform so you and your technical team can rest easy.
Out of Hours: 12 calls per year 12hr response time
GBP | £4,740
USD | $6,067
Out of Hours: 32 calls per year 8hr response time
GBP | £8,070
USD | $10,329
Out of Hours: 48 calls per year 4hr response time
GBP | £11,844
USD | $15,160
Out of Hours: 64 calls per year 1hr response time
GBP | £15,396
USD | $19,706