Indroduction - Are your systems prepared for the festive season?

As the holiday season rapidly approaches, educational institutions across the UK are gearing up for a well-deserved break. Amidst the festive cheer, it's crucial to ensure that essential systems like virtual learning environments (VLEs) and Identity Providers (IdPs) are well-supported and in top-notch condition.  

Whether you're an academic institution or part of another industry, considering 247 support during the Christmas break could be the key to a peaceful holiday and a smooth start to the new year. In this blog post, we'll explore the benefits of getting Moodle VLE 247 support and Shibboleth IdP 24/7 support, emphasising how these services not only provide peace of mind during the holidays but also contribute to the overall efficiency and security of your operations. 

group of festive support engineers asking how they can help a 247 support customer.

The Need for Uninterrupted Support for critical systems 

In the ever-evolving landscape of education and technology, Moodle VLEs and Shibboleth IdPs have emerged as indispensable tools, not just for educational institutions but for various industries seeking seamless learning and secure access management. During the holidays, when technical glitches or issues can occur unexpectedly, having reliable support at any hour of the day becomes crucial.  

This is where 247 support offers a safety net that ensures any issues are addressed promptly, keeping operations running smoothly. 

Moodle VLE 247 Support: Enhancing Learning Experiences 

Moodle Virtual Learning Environment (VLE) has become a cornerstone in modern education, offering a versatile platform for creating engaging online courses. However, technical issues can arise at any time, even during the holiday season. This is where 247 support for Moodle comes into play. 

Shibboleth IdP 247 Support: Strengthening Identity Management 

Shibboleth Identity Provider (IdP) plays a crucial role in identity and access management within educational institutions and various industries. Ensuring its smooth operation is essential for safeguarding sensitive information and maintaining a secure environment. 

247 Support Engineer dressed as a Christmas Elf

Benefits of 24/7 Support 

Peace of Mind While You Deck the Halls 

Picture this: your IT technicians are sipping hot cocoa by the fireplace, enjoying some well-deserved rest, while an experienced team of engineers is diligently working to maintain your virtual learning system and resources. With 24/7 support from Overt, you can have peace of mind knowing that your platforms and software are in capable hands. No need to worry about technical hiccups interrupting your holiday bliss. 

Schedule Out-of-Hours Work for Mince Pie Breaks  

The Christmas season is hectic, and we understand that. That's why Overt offers the flexibility to schedule out-of-hours updates. Exchange some of your 24/7 calls for scheduled maintenance, allowing you to proactively manage your systems without disrupting the holiday festivities. After all, who wouldn't want to enjoy a mince pie break without worrying about system issues? 

Worldwide Support, No Matter Where the Reindeer Roam 

As an international company, Overt has been providing honest and expert advice since 2010, serving educational institutions and various industries around the world. Our team of engineers are ready to offer support regardless of your location. So, whether you're in the heart of London or nestled in the Scottish Highlands, we've got you covered. 

247 Support engineer dressed up as a reindeer

We're an Extension of You 

At Overt, we pride ourselves on being an extension of your team. Our experienced engineers work alongside your IT technicians, saving them time by efficiently resolving issues together. It's not just about fixing problems; it's about collaborating seamlessly to ensure the continuous smooth operation of your virtual learning environment. 

Personalised Plans – Like Customising Your Gift List 

We understand that one solution doesn't fit all. That's why Overt has designed a range of 24/7 support packages tailored to fit your organisation's needs. Enjoy a guaranteed high-priority response rate, a specified number of out-of-hours calls, and updates during the holiday season. We take care of your platforms and software so you and your technical team can focus on the festivities. 

Customers Love Us - More Cheer Than a Stocking Full of Candy Canes 

Don't just take our word for it. Geoff Kendall Smith, Director of Digital Innovation at the Royal Agricultural University, attests to Overt's 'get-it-done' attitude, emphasizing the efficiency and effectiveness of our service.  

Geoff Kendall Smith, Director of Digital Innovation at the Royal Agricultural University, attests to Overt's 'get-it-done' attitude

Scott Everett, IT Business Services & E-Learning Manager at Colchester Institute, appreciates how Overt makes managing Moodle easy, providing worry-free maintenance and swift technical support. 

Scott Everett, IT Business Services & E-Learning Manager at Colchester Institute, appreciates how Overt makes managing Moodle easy

A Glimpse into Overt's 24/7 Support 

To give you a closer look at the kind of support we offer, check out the two following videos. These videos showcase firsthand the dedication and expertise our team brings to the table, ensuring your virtual learning environment is not just functional but optimised for the best user experience. 

Moodle VLE Support - A Comprehensive Overview  

This video provides a situational overview of the support services available for Moodle VLE; it's a valuable resource for institutions considering 247 support:  Watch here  

Shibboleth IdP Support - Ensuring Secure Identity Management  

Check out our Shibboleth IdP support video and learn about the key benefits of continuous support: Watch here 

The Impact Beyond Education: Industries Also Benefit 

While the focus here has been on educational institutions, the advantages of 247 support extend to other industries as well. Any organisation that relies on systems like Moodle VLE or Shibboleth IdP can benefit from the assurance of continuous support. Be it e-commerce platforms, healthcare systems, or financial institutions, the holiday season does not mean a halt to operations. Having dedicated support ensures that any issues are swiftly addressed, maintaining business continuity and customer satisfaction. 

247 Support Engineer wearing a santa hat with a bow tied around their neck.

In Conclusion – ‘Tis the Season to Ensure Your Support is Merry and Bright 

This Christmas, give your IT team the gift of a worry-free holiday by choosing Overt's 24/7 support for your Moodle VLE or Shibboleth IdP. Personalised plans, collaborative troubleshooting, and worldwide support are just a click away. So, as you hang the mistletoe and await the sound of sleigh bells, rest assured that Overt has your virtual learning environment covered. 'Tis the season for seamless support – are you ready for Christmas? 


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